May 27, 2020

Words by Steve Ranger

What’s Happening – Virus situation and Cycleshack

We will post our latest news here every time we have anything to tell you, including whether we are open, and if so at which shop. We’ll keep you fully in the picture.

Latest news from Monday 8th March 2021:

Cliffe High Street (in Intersport) is open – service at the door

Friars Walk is open except Sundays

Important Customer Notice

Our shop in Cliffe High Street remains open although customer access into that shop is not possible at the moment, due to the fact that Intersport must remain closed under government restrictions for non-essential outlets. Customers are asked to ring the door bell at the Cliffe shop and someone will come to the door to assist you.  

We will be carrying out service and repair work in the Cliffe shop. Please note however that all bikes requiring work must be booked in, in advance.

Please note that we are extremely busy – we are using time before/after this to catch up with a huge backlog of work so please don’t be offended if we don’t answer the door outside of 10-4, even if you see someone inside.

We’re experiencing very high levels of demand for our services. We are trying to manage this demand with a much-reduced workforce, due to regular staff with underlying health issues having to isolate and others required to shield vulnerable family members. This has meant we were only able to operate from one of our shops during lockdown, which has led to work backing up – you’ve probably seen the queues! We expect the situation will ease in the coming weeks and we will be able to return to a more “normal” way of working, especially now both shops are open.

We love being a part of the local cycling community and continue to be incredibly grateful for your support. The vast majority of our customers have been very patient and we thank you for this. Please work with us; we are doing our best to help everyone keep cycling.

Please have consideration and stay distanced from staff and other customers. Only one person at a time at the shop door, thanks – please be patient and queue on the pavement with consideration for other pedestrians. Thank you.

Please queue along the pavement!